FAQ

Where is my ThunderLighter order?

You can track your order here with your unique tracking code in your confirmation e-mail.

How do I light something with the ThunderLighter?

With a tap of a touchscreen button, ThunderLighter shoots electric plasma at over 900°C (1652°F) in 1 millisecond. Almost everything that our ThunderLighter comes in contact with will ignite!

Please exercise EXTREME CAUTION when operating the lighter (as you wouldn't touch an open flame) — especially keep it out of the hands of children! (The plasma will give you an electric shock if it comes into contact with your skin!)

Why ThunderLighter?

An average person spends between 50 and 80 USD per year on lighters alone. With a ThunderLighter, you never have to refill, replace or buy a disposable lighter again!

Can the ThunderLighter withstand rain and wind?

Yes, our ThunderLighters are completely weather-proof. No matter how windy, rainy or cold it is, ThunderLighter always works!

Is ThunderLighter safe?

ThunderLighters are generally safer and easier to operate than normal lighters — never burn yourself with an upside-down flame again.

How do I charge the ThunderLighter on?

ThunderLighters are completely electric and each box comes with a free micro-USB cable. You can charge them through your laptop, computer, phone socket — virtually anything with a USB port.

How long does it take to charge?

It takes about 45 minutes before the ThunderLighter is fully charged and can ignite 250+ times.

What comes with my order?

- The electric plasma lighter: ThunderLighter.
- A micro-USB charger
- A luxury gift box
- A user-manual

I want a ThunderLighter with my brand/logo

If you are interested in making a custom-branded lighter, please email info@thunderlighter.co.
Minimum order number of 200.

What is the average shipping time of the ThunderLighter?

To decrease our carbon footprint, we have facilities across the world — so most orders will be processed locally in your region.

Due to the unfortunate events of Covid-19, there may be a delay in your shipping time.

Currently, the average shipping time for US is 10-15 Working Days and 7-11 Working Days for the UK.

Can I return my ThunderLighter?

The ThunderLighter can be returned within 14 days with a valid reason. You can do this by sending us a ticket by email with an explanation to info@thunderlighter.co

Didn't find the answer you were looking for?

Please send all your questions to info@thunderlighter.com

- Team ThunderLighter

Back to main page
0